How to get more storage on the SDDS Sharing or Archive Tiers
How to show the Apple TV connection code
Troubleshooting Audio and Video in the classroom
What to do if your battery backup is not working
Reporting a beeping noise emanating from a room
Marks on the glass of a document feeder can cause black lines when making a copy
Receiving a blue screen when starting Windows. Error may be related to various drivers or other system issues.
Update drivers or perform a hard reset
How to download and install the student network printers after disabling anti-virus
Bad keys on the keyboard will cause issues logging in
Subfolder on network drive hangs the computer
Requesting Toshiba Multifunction Printers/Copier FAX line conversion to Voice over Internet Protocol (VoIP)
Configuring Audio Playback Devices
How to change external monitor resolution in macOS
How to change the name or address on a credit card receipt
Checking for and installing a firmware update on an HP laser printer
How to check out a laptop for the USD Nursing Program
How to report an issue with a Cisco VoIP Phone
How to correctly shutdown classroom projectors.
Use Lysol or Clorox disinfecting wipes to disinfect computer equipment
How to clean Point of Sale (POS) touch screen
Computer beeping and asking to check video cable
Steps to perform to resolve a lock up issue.
How to fix a loud hard drive
How to fix computer beeping and flashing red
How to fix the issue where you cannot log into the computer due to someone else already being logged in and locking the computer.
How to fix computers that keep restarting
How-to guide for resolving a failed hard drive
This article describes what to do if a virus or malware infection is suspected
How to update your computer.
Diagnosing a failed hard drive and repair/replacement information
Steps for resolving a system that won't turn on
Information on computer requirements for students
Troubleshooting steps for slow computer
HP workstation displays a POST error message for PCIe slot after boot
How to diagnose and troubleshoot when computer shuts down intermittently
How to connect a Bluetooth keyboard
Verifit 2 is used by Communication Disorders to verify hearing aids
How to connect a network share on a personal computer
USD's wireless connection instructions for Eduroam and SDVisitor.
Problem with multifunctional copier.
How to enter in the copier code
How to report a broken card reader
How to create a desktop shortcut
What to do when the credit card machine will not read card swipes
What to do when a Credit Card Machine stops working.
Steps to restart and change the power settings if computer not coming back on
How to determine what print queue a printer uses.
Old displays can lose their brightness
How to resolve issues with HP touchscreen printers
Postal Sevices recycles ink/toner cartridges (605) 658-3591 or email postal@usd.edu
Requesting help with door access.
How to rent laptop or other hardware. Checkout projector, Checkout laptop
Error: Object invoked disconnected from its clients
Update the firmware on the Surface Dock
Requesting ITS to evaluate which computers to surplus
What to do if you need data off of an old floppy
How do I find all the assets that are assigned to me and Computer's Name.
Resolve Automatic Repair Issue after October 2018 updates of Windows 10.
Formatting a drive for use in Windows and macOS computers
Fourwinds digital sign is not showing 25Live events properly.
How-to guide for resolving a Fourwinds Display that appears frozen
Information on the Fujitsu Battery Charging Control Update Tool for Fujitsu laptops that were launched between 2010 and 2017.
How to replace the fuser kit
Gathering the information needed to troubleshoot a Grubhub printer
What to do when the Hall of Fame board is not working
Reporting low disk space error
How to get data off of a hard drive that is no longer working
Update sound drivers to resolve sound issues
Reporting an issue with Headset battery life
How to report a high pitch noise that is emanating from a network closet.
How to enable sound on a local computer when using VPN to remote into office computer.
Steps for editing a reservation before pickup
Expired ink - purchase new
Update firmware on the printer
What to do if your printer will only print in color
Steps to install monitor mount onto existing Flexispot standing desk
Steps for installing a USB scanner
How to install new ink or toner cartridges.
Troubleshooting with iPad device not Charging
What to try if your iPad has a blank screen or will not turn on
ID's are not being deactivated when a new one is printed and the ISO number is not updating.
How to install Brother label printer
Issue with smart classroom Apple TV
Troubleshooting a Smart Board that is not responding
How to fix camera issues on a computer
Laptop support for med school students purchased their laptop through laptop program
How to help keep your computer clean with free antivirus software provided through the myUSD Portal
Information needed for assistance with keyboard problems
How to allow Lab computers to login
How to charge laptops through the mobile cart
Manually restart the computer
Troubleshooting laptop dock that will not power on
Troubleshooting steps for a laptop that will not charge or power on
Resolving audio issues on docked Lenovo laptop
How to Repair the Brightness Control hotkeys on an HP Elitebook 840 G5
Program/storage errors on laptop
What to do about a "no irq handler" message on the Lawrence terminal
Fix the headphone jack on a Lenovo laptop by updating the audio driver. This fixes an issue where the sound continues to play through the laptop speakers when headphones are plugged into the laptop headphone jack.
How to properly connect your laptop to the Lenovo Thunderbolt 3 Dock
Connecting wireless keyboard to computer
I hear a loud fan on my computer, what should I do?
Remove unwanted programs and update macOS to improve performance
How to map a network share on macOS
Mapping a network drive in Windows 10
Steps for checking function of the internal microphone on a laptop
Try holding the power button and volume up button for 15 seconds
Changing greyscale color on monitors to full color in Windows 10
Computer monitor is not turning on or displays nothing.
How to fix a monitor that goes black
Monitors not working properly when laptop is docked
What to do if your mouse stops functioning properly
How to request time extended for calculations to run correctly.
Reporting an error that the pick roller needs to be replaced in an ImageNow Scanner
Steps to take if there are issues with Student Auscultation Machine used in Nursing and Med School
Steps to regain access to X Drive or any network drive letter
How to hook up a fax machine
Nursing computer hardware requirements
How to obtain a USD owned cell phone
Office computer is making a loud sound
Panic Button issues and requests should go through Facilities Management
Pharos printer is displaying errors or is not repairable and needs to be replaced
Calls to main department lines are often set up to go to a group of users called a hunt group. If a user is logged out of the hunt group, they will no longer receive the calls.
How to print to a PDF file
How to fix error 49.FF05 on printers
How to fix the alignment error on printers
Change printing preferences to modify the paper required
Reconnecting to shared drive in Windows
How to flag equipment that is damaged, broken, missing, needs inspection, or needs cleaning.
Ensure wireless receiver is plugged in
Logging into the USD Domain using an Ethernet Cable
Troubleshooting access to an external hard drive through Mac Systems
How to restart and login to an equipment checkouit laptop.
The keyboard and trackpad are not responding on a laptop.
How to Process a refund on a point of sale device
Projector issues in a classroom
Contact Office Stores to purchase toner cartridges
The Pyxis control computer is located inside the cart in the debrief room. The control computer tower needs to be powered on, as well as the Pyxis Medstation located in the hallway.
Chromebooks can be used for USD courses but some courses may require software that is not available on the Chromebook
Reporting an issue with a Reach display not working
How to fix a non-system disk or disk error
Logging a computer back into the domain
Troubleshooting a Fan Detection Error after computer randomly restarts
How to fix the "Fuser Error" message on printers
Troubleshooting phone with no dial tone
How to report the Invalid Username or Password error when printing in a lab
What steps do I take to reconcile Pharos printing revenue to reimburse other departments?
Use Previous Versions to recover deleted information from network shared drives
Point-of-Sale device having connectivity issue
Reporting an issue with a register, POS, or KDS on campus.
Requesting an iPad be reimaged
Instructions for toner replacement.
How to order replacement HP parts
How to report a broken iPad
How to report a broken screen to be repaired
Reporting a problem with a UPS
Contact the service desk with the asset tag and location of the device.
Reporting an issue with secure door access
Error displayed on Toshiba copier
How to report an issue with a projector in a classroom
What to do when a Security Camera is out of focus.
Contact the Service Desk to report an issue on a POS device
Reporting issues with slow operation on Lawrence HPC
Process for replacing Lee Med research lab computers with BBS redistribution systems
Requesting an estimate to replace computers in a computer lab.
How to request adding new faculty to Scan to Email list on printer
Information on requesting changes to computer labs or classrooms
How to request equipment setup.
How to request a laptop for an extended period of time
How to request a new folder in a network drive
How to get an alert sent from Solarwinds
Repairing a USD owned laptop
How to request access to use the high performance computers
Information on requesting access to old hardware
Accessing Confocal machine
How to grant administrative access to a user
Requesting admin privilege to install software on your USD workstation
How to request an Ethernet cable
Connecting External hard drives to new computer
Requesting assistance with High performance computer tasks
How to troubleshoot Li-Cor machine in Lee Med Building
Requesting Assistance With Volleymetrics Camera
How to request a student card reader
How to request a computer be setup as a kiosk that does not lock out after 15 minutes.
Requesting setup for Financial Aid Coyote Registration or Fast Track.
How to request assistance with recovering data
Requesting extra computer equipment
Request an inventory list for a department
How to check information on an Asset in TeamDynamix
How to borrow IT hardware in the Lee Med Building
How to request a loaner laptop for use at the Sanford School of Medicine campus
Contact the service desk and provide the location of a new Toshiba Copier to have it setup for use.
Requesting setup for One Stop Shop
How to request parts to be replaced while they are under warranty
Please contact the Service Desk if you need information on the current computers that can be purchased.
Requesting a temporary computer setup
How to add inventory into TeamDynamix
Requesting a larger format projector for use.
How to request an extension on equipment you have checked out.
Process for moving equipment
How to unlock a locked iPad
How to update inventory for billing
Resetting and factory resetting a cisco voip phone
How to reset USB drivers in Device Manager when a USB mouse, keyboard, or other peripheral is not connecting
How to I return equipment I checked out
Troubleshooting steps when 2nd monitor is not displaying anything.
Surface Diagnostic Toolkit can fix multiple problems with a Microsoft Surface
How to set up an adjustable standing desk
Setting up a new UPS device
Steps to arrange monitors in Windows
Setting up a USB-C dock to use with a laptop
Replace the AC adapter when receiving a warning that it is bad
Troubleshooting information for Smartboard malfunctioning
How to repair the touch functionality on a SmartBoard
How to fix sound issues in classrooms
How to reduce static noise in speakers
Certain models of laptops can be serviced by the USD Service Desk
Process for working with a non-functioning Surface
How to pair Surface Pen to Microsoft Surface computer
Screen blurry on external display can be a known issue on Surface Pro computers
Removing antiquated hardware information
What to do when taking a USD laptop out of the country
How to view the Telework Policy
Power cycle copier to clear an error
How to resolve issues with a touchscreen monitor by downloading and reinstalling the monitor driver.
How to fix a touchpad not working on laptops
How to troubleshoot scanner issues.
Troubleshooting hotkeys with Lenovo laptops.
This article discusses what to do in the event a TV display will not power on.
How to request assistance with connecting a shared drive on a computer
Unable to make calls to a specific number and hearing an error message
Troubleshooting issues printing to the plotter in Center for Fine Arts
Use the eduroam wireless network for Pharos printing on the wireless network
Reservations returned 24 hours past scheduled return time will result in a hold on the Equipment Checkout customer's account
Restricting access to network printer
Requesting installation, upgrade, or replacement of computer hardware
Changing USB selective suspend setting to Disabled
Plug device into the computer
Power-cycling the dock to re-gain USB connectivity
What to do if your USD-owned cell phone or WiFi Hotspot is not working.
Use Remote.USD.edu to connect to a virtual USD computer, and then remote desktop to your work computer from the virtual computer.
Changing Privacy Settings for Camera in Windows 10
How to check the warranty status of HP, Lenovo, and Apple equipment
Windows Defender protects your computer against viruses, spyware, and other malicious software
During a call, a headset used for voip loses its connection and the call remains active
How to fix a wireless mouse that is working erratically, skipping and freezing
How do I connect my personal printer to wireless?
How to fix Zebra label printers to print labels