Surface Pro Camera Not Functional

Issue/Question

The camera on Surface Pro is not installed or functional

Environment

  • Windows 10
  • Microsoft Surface Pro

Cause

Driver and firmware need to be updated

Resolution

Note: System will reboot

  1. Click the link next to your Surface Pro Model
  2. Click Download
  3. Choose SurfacePro_Win10 option
  4. Click Next
  5. Double Click downloaded file
  6. Click Install
  7. Click Next
  8. Accept terms 
  9. Click Next
  10. Click Install

Details

Article ID: 7211
Created
Tue 5/31/22 3:49 PM
Modified
Fri 6/9/23 2:35 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated