Service Catalog

Categories (10)

Ask a Question, Report an Incident or Request Service

Report technology that is not working or ask a question.

Accounts, Passwords and Security

Pick up and secure your USD account, request account for new faculty/staff, and request access to resources.

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and education, security incident response and investigation, and security policy and compliance.

Administrative and Business

Banner, Cognos reporting, Docusign, ImageNow, Salesforce.

Services that support the administrative and business functions of USD. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.

Communication and Collaboration

Email, conferencing, communication and collaboration.

Services that facilitate communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Desktop and Mobile Computing

Support for computer hardware or mobile devices, advice for purchasing hardware, equipment checkout, and printing support.

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Network Connectivity

Network support options for both wired and wireless connections.

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

Research

Service options related to high performance computing, big data, research storage and technology grants for research.

Services supporting USD’s research activities, including advanced or specialized storage and applications, research data services and software, and research lab management systems.

Teaching and Learning

D2L, smart classrooms, audience response, and lecture capture.

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.

Telework

USD provides staff and faculty with secure methods to access their work remotely. There are several tools for accessing your computer, applications, and files.