Request archiving/removal of outdated or no longer relevant knowledge base articles. Archived articles are retained for audit/reference but removed from active search and user visibility.
We are constantly adding new Services and updating our Service Catalog. We encourage the community to submit Service ideas and changes.
Guidance services on how to leverage technologies and select technology solutions, including those in the cloud.
Information Technology Services (ITS) has established standardized maintenance windows for repairs, installations, upgrades, testing, patches, and other processes and procedures which may cause limited or no access to IT system resources.
Request assistance moving your department, office, or unit content out of the myUSD Portal and into a supported location such as Coyote One Stop, SharePoint, Teams, or another approved system.
How to request ITS assistance in implementing technology. All technology purchases are approved by USD's Information Technology Services. Whether a project is needed or not, can be clarified before the request is opened.
Submit a ticket to ITS to get something technology-related fixed that is not working right.
How to request information be added to the Knowledge Base/Coyote One Stop. This is a request to add any Knowledge to all of Coyote One Stop, not only Technology.
Ask ITS a general question related to technology services provided at USD. Request new software or hardware installation.
Opt-out request for ITS customer satisfaction surveys on incidents and service requests.
Request assistance with purchasing new hardware or software.