Technology information and self-help

Categories (12)

Accounts and User Access

Account and password information, system access, and network drive/share requests

Classroom and Computer Lab Support

Audio-visual technology in classrooms, public areas, and conference/meeting rooms

Computers, Peripherals and Hardware

Desktop and laptop computers, printing, peripheral hardware and mobile devices

Data Governance

Data standards, Data policies, Data committees

Digital Learning Resources

D2L, Turnitin, Respondus Lockdown Browser, Course Design, Instructional Tools, and Academic Compliance

Email, Calendars and Collaboration Tools

Email, calendars, Zoom, WebEx, and other productivity services

Network & WiFi

Connecting devices to the USD's network

Phones and Audio Conferencing

Phones, voicemail, and audio conferencing systems

Purchasing & Discounts

Articles about the purchase of discounted personal laptops and software.

Security & Safe Computing

Information on IT security including the ability to report a security incident and how to protect yourself.

Software and Applications

University software such as Banner, Colleague, SharePoint, Office, Salesforce, and SDEZBuy

University Sites

myUSD portal,,, and other USD websites

Articles (25)

Pinned Article Permission Checklist

Checklist for access to services needed to fulfill job duties

Pinned Article Student Resources

How students can access various technology resources from on- and off-campus

Pinned Article Teaching and Working Remotely

How to access varous technology resources from off-campus

Pinned Article Working Securely from Home

A brief guide for working securely from home


What is Camtasia?

Camtasia Interface

What is included in the main interface of Camtasia?

Editing within Camtasia

How do I edit recordings within Camtasia?

Logging Into Lawrence HPC (Mac/Linux)

Instructions for logging into Lawrence, the supercomputer, and a link to a tutorial

Logging Into Lawrence HPC (Windows)

Instructions for logging into Lawrence HPC on Windows

Managing Projects in Microsoft Teams

What free tools are available to manage projects.

Nominating ITS Project Managers and Project Team Members for Recognition

How to nominate someone for the ITS Project Manager or ITS Project Champion of the Month award.

Parent Resources

What are things Parents may need to know

Picking up my Student Game Day Ticket

How to claim your Student Game Day ticket in Paciolan.

Recording on Camtasia

How do I record on Camtasia?

Reporting an Error With Microsoft Access

How to request corrections to Microsoft Access Application where errors exist

Requesting FTP File be sent to RIS

Software to securely move a file from USD to RIS

Requesting Remote Access for Computer

Requesting remote access to a computer on campus

Requesting to Have Item Tagged for Inventory

A Capital Asset is assigned an inventory tag by the Accounting Office

Sharing with Camtasia

What are the two options for sharing on Camtasia?

Student Top 5 Checklist

Follow our checklist to get connected, get service, and get support.

Subscribing to ITS Alerts

How to subscribe to ITS alerts, Scheduled Maintenance, Outages and Announcements

Technology Readiness

Use this information and downloads for the most essential services for successful work from home experience.

Transferring Files on Lawrence HPC

Contains links to the instructions for some of the possible methods of transferring files to/from Lawrence HPC

Trouble picking up Student Game Day Tickets

What to do if you are unable to finish claiming your athletic home game student ticket.

Viewing ITS Maintenance

How to view ITS Alert Board for finding up to date information about technology related issues at USD. These issues include server problems, virus alerts, and much, much more.