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Knowledge Base
Technology
Technology
Technology information and self-help
Categories (12)
Accounts and User Access
Account and password information, system access, and network drive/share requests
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Classroom and Computer Lab Support
Audio-visual technology in classrooms, public areas, and conference/meeting rooms
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Computers, Peripherals and Hardware
Desktop and laptop computers, printing, peripheral hardware and mobile devices
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Data Governance
Data standards, Data policies, Data committees
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Digital Learning Resources
D2L, Turnitin, Respondus Lockdown Browser, Course Design, Instructional Tools, and Academic Compliance
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Email, Calendars and Collaboration Tools
Email, calendars, Zoom, WebEx, and other productivity services
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Network & WiFi
Connecting devices to the USD's network
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Phones and Audio Conferencing
Phones, voicemail, and audio conferencing systems
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Purchasing & Discounts
Articles about the purchase of discounted personal laptops and software.
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Security & Safe Computing
Information on IT security including the ability to report a security incident and how to protect yourself.
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Software and Applications
University software such as Banner, Colleague, SharePoint, Office, Salesforce, and SDEZBuy
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University Sites
myUSD portal, www.usd.edu, apps.usd.edu, and other USD websites
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Articles (13)
Pinned Article
Permission Checklist
Checklist for access to services needed to fulfill job duties
Pinned Article
Student Resources
How students can access various technology resources from off-campus
Pinned Article
Teaching and Working Remotely
How to access varous technology resources from off-campus
Pinned Article
Working Securely from Home
A brief guide for working securely from home
I Need to FTP a File to RIS
Software to securely move a file from USD to RIS
Logging Into Lawrence HPC (Windows)
Instructions for logging into Lawrence HPC on Windows
Reporting an Error With Microsoft Access
How to request corrections to Microsoft Access Application where errors exist
Requesting Remote Access for Computer
Requesting remote access to a computer on campus
Student Top 5 Checklist
Follow our checklist to get connected, get service, and get support.
Subscribing to ITS Alert board
How to subscribe to ITS alerts, Scheduled Maintenance, Outages and Announcements
Technology Readiness
Use this information and downloads for the most essential services for successful work from home experience.
Transferring Files on Lawrence HPC
Contains links to the instructions for some of the possible methods of transferring files to/from Lawrence HPC
Viewing ITS Maintenance
How to view ITS Alert Board for finding up to date information about technology related issues at USD. These issues include server problems, virus alerts, and much, much more.
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