Cannot Download Printer Drivers for Student Printers

Issue/Question

Every time I download the printer I get most of the way through and then get a pop-up error

Error: The installation failed. A detailed log has been written to ControllerLog.txt. Select here to open the folder in Explorer

Environment

  • Pharos Printers
  • Windows
  • macOS

Cause

Anti-Virus software prevents the drivers from being installed

Resolution

  1. Disable your anti-virus software when installing the printers

Details

Article ID: 1757
Created
Wed 1/2/19 11:26 AM
Modified
Mon 11/22/21 9:35 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated