Pharos Printer not Printing

Tags pharos

Issue/Question

Pharos printer in MS220 is defective

Pharos printer gets jammed

Pharos printer asking for command to resume

Pharos printer giving low ink error but is not out of ink

Pharos printer charging for documents that didn't print

Pharos printing is down and getting the following error: The EDI could not contact any server for authentication

Environment

  • Pharos

Resolution

  1. Try powering the printer off and on
  2. If the problem persists, please contact the Service Desk with the following information: 
    1. Name
    2. Location
    3. Description of the issue
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