Pharos Printer not Printing

Summary

Pharos printer is displaying errors or is not repairable and needs to be replaced

Body

Issue/Question

Pharos printer in MS220 is defective

Pharos printer gets jammed

Pharos printer asking for command to resume

Pharos printer giving low ink error but is not out of ink

Pharos printer charging for documents that didn't print

Pharos printing is down and getting the following error: The EDI could not contact any server for authentication

Environment

  • Pharos

Resolution

  1. Try powering the printer off and on
  2. If the problem persists, please contact the Service Desk with the following information: 
    1. Name
    2. Location
    3. Description of the issue

ITS STAFF ONLY

  1. If the printer needs replacement, Follow new printer pharos Configuration
  2. Troubleshooting Pharos Printing Issues
  3. Troubleshooting Pharos
  4. Pharos is down EDI could not contact any server for authentication
  5. Pharos is down

Details

Details

Article ID: 3797
Created
Fri 8/23/19 3:14 PM
Modified
Mon 4/22/24 11:45 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated