Apple TV Not Displaying Connection Code

Issue/Question

The Apple TV box does not display the code to connect

When trying to use the Apple TV in a classroom the connection code will not display

Environment

  • Apple TV
  • Smart Classroom

Cause

Could be an issue with the Apple TV or the device that is trying to connect to it

Resolution

  1. Please contact the helpdesk with the following information
    1. The building and room number

ITS STAFF ONLY

  1. Follow the steps in the Article Apple TV Not Displaying Connection Code

Details

Article ID: 917
Created
Wed 10/17/18 12:19 PM
Modified
Mon 2/4/19 10:20 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated