USB Device not Recognized

Issue/Question

Signature pads in our clinic are having trouble with connections to the computers

Adobe Acrobat 2017 won't access the scanner.

Environment

• Windows 10
• USB device

Cause

Incorrect power settings

Incorrect or broken drivers

Resolution

1. Press   Key
2. Type Edit Power
3. Press Enter
4. Click Change advanced power settings
5. Click USB settings
6. Click USB selective suspend setting
7. Click Setting:
8. Click 
9. Select Disabled
10. Click OK
11. Locate current drivers through Windows Update or the hardware vendor's website