USB Device not Recognized

Summary

Changing USB selective suspend setting to Disabled

Body

Issue/Question

Signature pads in our clinic are having trouble with connections to the computers

Adobe Acrobat 2017 won't access the scanner.

Environment

  • Windows 10
  • USB device

Cause

Incorrect power settings

Incorrect or broken drivers

Resolution

  1. Press   Key
  2. Type Edit Power
  3. Press Enter
  4. Click Change advanced power settings
  5. Click USB settings
  6. Click USB selective suspend setting
  7. Click Setting:
  8. Click 
  9. Select Disabled
  10. Click OK
  11. Locate current drivers through Windows Update or the hardware vendor's website

Details

Details

Article ID: 4436
Created
Tue 12/17/19 10:24 AM
Modified
Wed 11/6/24 10:11 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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