Doors Not Opening With Card Access

Issue/Question

Card access issues with doors not unlocking

My ID is supposed to grant me access to the building when it is locked, but it is not working

Reader is flashing red and not working

It beeped but didn't open/release strike

It just beeped when I scanned my ID but didn't unlock the door

Environment

  • Coyote Card
  • Door Access
  • Blackboard

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Location of the issue
    2. Name of individuals experiencing the problem

ITS STAFF ONLY

  1. Follow Troubleshooting Card Reader

Details

Article ID: 3443
Created
Mon 7/15/19 9:39 AM
Modified
Fri 10/15/21 9:38 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated