Printer Having Failed Error

Issue/Question

My printer is not printing well

I just turned on this printer and I am getting the below error message

Error: Alignment Failed

Error: Printer Failure
     There is a problem with the printer or print system.  Turn the printer Off, then On.  If you continue to get this message, Contact HP.  0x6100004a

Environment

  • HP OfficeJet Pro 8500
  • HP OfficeJet Pro 6978

Cause

Bad print heads

Resolution

  1. Go through the removing paper jam steps in the printer menu
  2. Go through the cleaning steps in the printer menu
  3. Replace the print heads
  4. Replace the printer

Details

Article ID: 1570
Created
Mon 12/10/18 8:32 AM
Modified
Tue 5/30/23 4:40 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated