Register POS or KDS Equipment is Not Functioning Properly

Issue/Question

Register drawer is sticking

Register drawer will not close

Register printer is faded

Register printer is misfeeding paper

Register touch screen not working

Register time is off

Environment

• Sodexo
• Point Of Sale (POS) registers

Cause

Multiple causes

Resolution

Note: ITS does not support Chick-Fil-A GrubHub POS Systems, Credit Card Machines, or KDS devices

1. Please contact the Service Desk with the following information:
   1. Description of the issue
   2. Location
   3. Contact information
   4. Urgency