Reporting Point of Sale (POS) Issue

Issue/Question

One of the concession registers has a pending transaction that will not clear or go away, how can we remove it?

Issue with POS register

Environment

  • Sodexo
  • Point of Sale (POS) registers

Cause

Multiple causes

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. 2-digit POS Number located in the lower right corner of the base
    2. Location of POS, Building and room number
    3. Description of the issue
      • Please include an error message shown 
    4. Primary contact with preferred contact method
Report Incident

Details

Article ID: 8748
Created
Fri 10/20/23 3:23 PM
Modified
Mon 11/6/23 9:02 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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How to Process a refund on a point of sale device
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Reporting an issue with a register, POS, or KDS on campus.
Shutting Down or Rebooting A Point Of Sale (POS)
How to restart A POS Register

Related Services / Offerings (1)

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