Service Desk Contact

servicedesk Service-Desk Desk service

Question

How to contact the Service Desk

How to contact IT

Answer

Tips:

After hours system outages
- If a campus IT system is not working after hours and it cannot wait for regular business hours, please call 605-658-6000 and describe the emergency. On-call support staff will be notified.

24x7 Support
- Online: Report an Incident or Request Service:
  - Click the Report an incident button on this page to Submit a ticket to ITS to get something technology-related fixed that is not working right
  - Click the Submit a Request button on this page to Ask ITS a general question related to technology services provided at USD. Request new software or hardware installation
- Phone: 605-658-6000
- Email: servicedesk@usd.edu
USD Vermillion Campus:
- I.D. Weeks Library Room 104
  - Monday- Friday: 8:00 am - 10:00 pm
  - Saturday and Sunday: 12:00 pm - 10:00 pm
    Note: Closed Holidays and follow Library Office Hours if the Library closes early
  - Summer Hours
    - Monday- Thursday: 7:30 am - 8:00 pm
    - Friday: 7:30 am - 5:00 pm
    - Saturday: Noon - 5 pm
    - Sunday: Closed
USD Sioux Falls Campus:
- FADM Room 135
  - Monday- Friday 8:00 am - 5:00 p

Need More Help?

Click the Report an incident button on this page to Submit a ticket to ITS
Click the Submit a Request button on this page to Ask ITS a general question

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Related Services / Offerings (2)

Report an Incident

Submit a ticket to ITS to get something technology-related fixed that is not working right.

Service Request

Ask ITS a general question related to technology services provided at USD. Request new software or hardware installation.