Contacting the Service Desk

Issue/Question

How to contact IT

How to contact the Service Desk

Environment

  • Contacting the Service Desk

Cause

Need assistance from Information Technology Services

Resolution

  • 24x7 Support
    • Report an Incident or Request Service:
      • Report an incident: Submit a ticket to ITS to get something technology-related fixed that is not working right
      • Submit a Service Request:  Ask ITS a general question related to technology services provided at USD. Request new software or hardware installation
    •  605-658-6000 or 877-225-0027
    •  servicedesk@usd.edu
  •  Monday- Friday 8:00 am - 5:00 pm 
    • USD Vermillion Campus: I.D. Weeks Library Room 104 
    • USD Sioux Falls Campus: FADM Room 135
 

Details

Article ID: 7127
Created
Fri 4/1/22 1:49 PM
Modified
Fri 4/8/22 10:11 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated