Service Request

Overview

What is a service request?

  • A service, software or hardware that you need or want which you do not already have access to
  • A request for information or advice
  • Password reset
  • Examples: Need Equipment Moved, Software Upgrade Needed, Set Up New Scanner

If you are requesting any of these common services, please follow the appropriate link below. 

Benefits

Get connected with professionals who are trained to assist with technology

Request what you need 24x7x365

Target Resolution 

Once you submit your request, you can expect the following:

  • Resolution within:
    • Password Reset - 1 Business day
    • Personal Computer Support - 5 Business days
    • Others not defined - 10-15 Business days
Available To

Faculty, Staff, Students are able to submit a ticket

Cost

This service is available at no cost.

Other Resources

Have a question because something technology-related is broken or not working right, consider Reporting an Incident. 

Looking for information about a specific service we offer? Check out the Service Catalog

Need guidance on technology solutions, consider Consulting & Advising

 
Submit a Request

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How to log into D2L after December 27th, 2018
How to log into SNAP
How to reset your USD account password
How to request Banner Student access
How to request approval for use of new software

Details

Service ID: 118
Created
Sat 10/19/19 11:55 AM
Modified
Wed 11/30/22 10:09 AM