Overview
What is a service request?
- A service, software or hardware that you need or want which you do not already have access to
- A request for information or advice
- Password reset
- Examples: Need Equipment Moved, Software Upgrade Needed, Set Up New Scanner
If you are requesting any of these common services, please follow the appropriate link below.
Benefits
Get connected with professionals who are trained to assist with technology
Request what you need 24x7x365
Target Resolution
Once you submit your request, you can expect the following:
- Resolution within:
- Password Reset - 1 Business day
- Personal Computer Support - 5 Business days
- Others not defined - 10-15 Business days
Available To
Faculty, Staff, Students are able to submit a ticket
Cost
This service is available at no cost.
Other Resources
Have a question because something technology-related is broken or not working right, consider Reporting an Incident.
Looking for information about a specific service we offer? Check out the Service Catalog
Need guidance on technology solutions, consider Consulting & Advising