Register POS or KDS Equipment is Not Functioning Properly

Summary

Reporting an issue with a register, POS, or KDS on campus.

Body

Issue/Question

Register drawer is sticking

Register drawer will not close

Register printer is faded

Register printer is misfeeding paper

Register touch screen not working

Register time is off

Environment

  • Sodexo
  • Point Of Sale (POS) registers

Cause

Multiple causes

Resolution

Note: ITS does not support Chick-Fil-A GrubHub POS Systems, Credit Card Machines, or KDS devices

  1. Please contact the Service Desk with the following information:
    1. Description of the issue
    2. Location
    3. Contact information
    4. Urgency

ITS STAFF ONLY

  1. See POS System Troubleshooting
  2. See Replacing Register Equipment
  3. See Performing Data Sync For Transact Cloud POS Registers
  4. See Chick-Fil-A POS Troubleshooting
 

Details

Details

Article ID: 1841
Created
Tue 1/8/19 9:56 AM
Modified
Mon 11/6/23 10:02 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

Related Articles (1)

Reporting Point of Sale (POS) Issue
Contact the Service Desk to report an issue on a POS device