Microsoft Surface Book Screen is Black and Not Responding

Issue/Question

Black screen with no response to keyboard or power button.

Environment

  • Microsoft Surface Book
  • Windows 10

Resolution

  1. Verify power cord is plugged in
  2. Hold power button for 30 seconds
  3. If no response, hold power button and volume up button for 15 seconds
    Note: Computer should restart in about 10 seconds

Details

Article ID: 1394
Created
Mon 11/26/18 11:53 AM
Modified
Mon 12/7/20 11:07 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated