Processing A Refund On Point of Sale (POS)

Issue/Question

How do I refund a sale on a POS

How do I refund a sale we ran while troubleshooting a POS

Environment

• Touch Dynamic QK10 Point of Sale  (POS) Register
• FreedomPay Device

Resolution

Note: Not all cashier ID's can process refunds

1. Press Make a Selection
2. Press Manager Override
3. Enter Admin Cashier ID and Pin
4. Press Manager Functions
5. Press Transaction Type
6. Press Refund
   Note: Choose same item used in sale and same card
7. Press Item
8. Press Credit
9. Tap or insert card

Please contact the Service Desk if you need further assistance