Processing A Refund On Point of Sale (POS)

Summary

How to Process a refund on a point of sale device

Body

Issue/Question

How do I refund a sale on a POS

How do I refund a sale we ran while troubleshooting a POS

Environment

  • Touch Dynamic QK10 Point of Sale  (POS) Register
  • FreedomPay Device

Resolution

Note: Not all cashier ID's can process refunds

  1. Press Make a Selection
  2. Press Manager Override
  3. Enter Admin Cashier ID and Pin
  4. Press Manager Functions
  5. Press Transaction Type
  6. Press Refund
    Note: Choose same item used in sale and same card
  7. Press Item
  8. Press Credit
  9. Tap or insert card

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Follow POS System Troubleshooting

Details

Details

Article ID: 8749
Created
Fri 10/20/23 4:35 PM
Modified
Tue 10/24/23 1:57 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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