Postal Machine Down

Issue/Question

The postal machine is down and the service tech is 2 hours away but he told Steve if he could get someone from IT over there he would walk them through some processes.

Environment

  • Postal Machine

Cause

The Postage machine was recently updated and a windows update reverted some of the firewall settings

Resolution

  1. Click 
  2. Type Windows Firewall
  3. Ensure All Firewall settings are turned off
  4. Reboot the Postage Machine and Software
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Details

Article ID: 5742
Created
Wed 11/4/20 8:34 AM
Modified
Mon 5/13/24 1:00 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated