Finding Old Emails in Outlook

Issue/Question

How do I view emails older than 12 months in Microsoft Outlook?

I am not able to see any emails older than 12 months.

I can only see emails newer than 12 months, can I see older emails?

I cannot see older emails in a shared mailbox

Environment

  • Microsoft Outlook 2016
  • Microsoft Outlook 365

Cause

Outlook is set to cache only 12 months of email

Resolution

Outlook 2016

  1. Click File
  2. Click Account Settings
  3. Click Account Settings
  4. Double click the user's name in the Name/Type box
  5. Slide the slider to the length of time wanted
  6. Click Next
  7. Click Finish
  8. Restart Outlook

Outlook 365

  1. Click File
  2. Click Account Settings
  3. Click Account Settings
  4. Double click the user's email address in the Name/Type box
  5. Slide the slider to the length of time wanted
  6. Click Next
  7. Click Done
  8. Restart Outlook

Details

Article ID: 742
Created
Tue 10/2/18 4:50 PM
Modified
Thu 4/15/21 5:06 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated