Emails are Missing

Problem

Some of my emails are missing from my sent and trash in Outlook

I cannot find several emails in my inbox

This morning my inbox emails for our departmental account have disappeared and need to be restored

Solution

  1. Look for emails in your Junk Email folder
    1. Right-click the email message
    2. Click Junk
    3. Click Not Junk
  2. Recover Deleted emails
    1. Click Deleted Items folder under account
    2. Click Recover items recently removed from this folder
    3. Click Restore Selected Items
    4. Select the emails you want to restore
      Note:  To restore all available items, click Select All
    5. Click OK
  3. Add sender to Safe Sender list if desired
  4. Turning Microsoft Office 365 Focused Inbox On or Off
  5. Disable Conversation Mode in Outlook
  6. Check other folders to see if they have been moved
  7. Reset View settings
    1. Click View
    2. Click Reset View

Need More Help?

If you need further assistance, please contact the Service Desk 

 

Products or Services Involved

Outlook

Windows

Cause

Junk mail filtering, threaded conversations and deleted or mistakenly deleted emails

 

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