Turning Microsoft Office 365 Focused Inbox On or Off


How do I turn off Focused Inbox

My Inbox shows Focused and Other in MS Outlook

How do I turn Focused Inbox off

Wanting to know if there is a way to have emails get sent to the Inbox folder and not the Other folder

Could you tell me please how I empty the "focused" part of my Inbox?


  • Microsoft Office 365
  • Microsoft Exchange Email


The Show Focused viewing option is turned on by default in Microsoft Office 365


Disabling automatic email sorting (Focused Inbox) in Microsoft Outlook

  1. Open Microsoft Outlook
  2. Select View from the top menu
  3. Click Show Focused Inbox to turn it on or off
    Note: Your inbox should now say All

Disabling automatic email sorting (Focused Inbox) in Microsoft Exchange

  1. Open Microsoft Exchange in a browser
  2. Sign-in with your USD account
  3. Click  in the top-right corner
  4. Turn off the Focused Inbox toggle switch
  5. Click Layout
  6. Click Don't sort my messages
  7. Click Show email as individual messages

Disabling automatic email sorting (Focused Inbox) on a mobile device

  1. Open Microsoft Outlook
  2. Tap the top left
  3. Tap for settings
  4. Tap Focused Inbox
  5. Tap Organize By Thread
  6. Tap to close settings


Article ID: 1969
Mon 1/14/19 2:27 PM
Thu 12/10/20 11:56 AM
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