Turning Microsoft Office 365 Focused Inbox On or Off

Issue/Question

How do I turn off Focused Inbox

My Inbox shows Focused and Other in MS Outlook

How do I turn Focused Inbox off

Wanting to know if there is a way to have emails get sent to the Inbox folder and not the Other folder

Could you tell me please how I empty the "focused" part of my Inbox?
 

Environment

  • Microsoft Office 365
  • Microsoft Exchange Email

Cause

The Show Focused viewing option is turned on by default in Microsoft Office 365

Resolution

Disabling automatic email sorting (Focused Inbox) in Microsoft Outlook

  1. Open Microsoft Outlook
  2. Select View from the top menu
  3. Click Show Focused Inbox to turn it on or off
    Note: Your inbox should now say All

Disabling automatic email sorting (Focused Inbox) in Microsoft Exchange

  1. Open Microsoft Exchange in a browser
  2. Sign-in with your USD account
  3. Click  in the top-right corner
  4. Turn off the Focused Inbox toggle switch
  5. Click Layout
  6. Click Don't sort my messages
  7. Click Show email as individual messages

Disabling automatic email sorting (Focused Inbox) on a mobile device

  1. Open Microsoft Outlook
  2. Tap the top left
  3. Tap for settings
  4. Tap Focused Inbox
  5. Tap Organize By Thread
  6. Tap to close settings

Details

Article ID: 1969
Created
Mon 1/14/19 2:27 PM
Modified
Thu 12/10/20 11:56 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated