Emails are Missing

Issue/Question

Some of my emails are missing from my sent and trash in Outlook

I cannot find several emails in my inbox

Environment

• Outlook

Cause

Junk mail filtering and threaded conversations

Resolution

1. Look for emails in your Junk Mail folder
2. Right-click the email message
3. Click Junk
4. Click Not Junk
5. Add sender to Safe Sender list if desired
6. Disable Conversation Mode in Outlook
7. Check other folders to see if they have been moved
8. Reset View settings
   1. Click View
   2. Click Reset View