Viewing Shared Mailbox in Outlook Online

Issue/Question

I cannot log in to my email

I need my shared email in Outlook online

How to connect to a shared mailbox from Outlook on the Web

If I reply to an email from a shared account online, I need it to go to that email account's Sent Items

Environment

  • mail.usd.edu
  • Outlook on the Web
  • Office 365
  • Exchange Online

Cause

User needs to view shared mailbox with access to Outlook

Resolution

  1. Log into mail.usd.edu with your USD Credentials
  2. Click the round icon in the upper right hand corner of the browser window
    Note: This is usually your initials
  3. Click Open Another Mailbox...
  4. Type the name of the mailbox you have access to 
  5. Click Open
  6. A new window with the shared mailbox should now be opened

Details

Article ID: 3558
Created
Mon 7/29/19 12:22 PM
Modified
Thu 7/28/22 1:09 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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