Viewing Shared Mailbox in Outlook Online

Issue/Question

I cannot log in to my email

I need my shared email in Outlook online

How to connect to a shared mailbox from Outlook on the Web

If I reply to an email from a shared account online, I need it to go to that email account's Sent Items

Environment

  • mail.usd.edu
  • Outlook on the Web
  • Office 365
  • Exchange Online

Cause

User needs to view shared mailbox with access to Outlook

Resolution

  1. Log into mail.usd.edu with your USD Credentials
  2. Click the round icon in the upper right hand corner of the browser window
    Note: This is usually your initials
  3. Click Open Another Mailbox...
  4. Type the name of the mailbox you have access to 
  5. Click Open
  6. A new window with the shared mailbox should now be opened
Print Article

Related Articles (5)

Adding Departmental or Shared Mailbox in Outlook
How to add a shared email mailbox to Outlook manually.
Adding Departmental or Shared Mailbox to Outlook for Mac
How to add department email and shared mailbox accounts in Outlook for Mac.
Connecting to Shared Mailbox in Outlook Mobile
This document will help connect Outlook mobile view a shared mailbox
Requesting to Add or Remove Access to Shared Mailbox
How to request access to a shared or departmental email mailbox.
Teaching and Working Remotely
How to access varous technology resources from off-campus