Viewing Shared Mailbox in Outlook Online

Issue/Question

I cannot log in to my email

I need my shared email in Outlook online

How to connect to a shared mailbox from Outlook on the Web

If I reply to an email from a shared account online, I need it to go to that email account's Sent Items

Environment

• mail.usd.edu
• Outlook on the Web https://outlook.office.com/
• Office 365
• Exchange Online

Cause

User needs to view shared mailbox with access to Outlook

Resolution

1. Log into https://outlook.office.com/ with your USD Credentials
2. Click the round icon in the upper right hand corner of the browser window
   Note: This is usually your initials
3. Click Open Another Mailbox...
4. Type the name of the mailbox you have access to 
5. Click Open
6. A new window with the shared mailbox should now be opened