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How to request a Departmental or Organizational Account/Mailbox.
Requesting a shared mailbox using the Departmental accounts management application
How to add a shared email mailbox to Outlook manually.
How to access a shared mailbox using Outlook Online
How to use the Archive feature in Outlook to view emails older than 12 months.
How to add department email and shared mailbox accounts in Outlook for Mac.
How to request access to a shared or departmental email mailbox.
How-to guide for using the phish alert button from a shared mailbox
Troubleshooting problems sending email from a shared account
This is a known issue. View mailbox through the web interface