Adding Departmental or Shared Mailbox to Outlook for Mac

Issue/Question

Please add the department email accounts to Outlook

Environment

• Outlook
• macOS

Resolution

Note: Shared mailboxes are only accessible through use of a user's primary email account for security and accountability reasons

1. Verify you have permission to the account
   1. You must have Office 2016 or newer
   2. See Installing Microsoft Office 365 for assistance
2. Click Tools
3. Click Accounts
4. Click Delegates and Sharing
5. Click Shared With Me
6. Under Open these additional mailboxes: click + in lower left
7. Enter Department or Shared email address
8. Click Add
9. Click Ok