Requesting a Departmental or Shared Email Account

Issue/Question

How to request a departmental, organizational, or shared email address

How do I go about setting up an email address that multiple people will receive emails from?

Environment

  • Department Account Management App

Resolution

Note: ITS no longer supports shared passwords, we can only provide a shared email address

  1. Log into Department Accounts App
  2. Click on the Request Account link
  3. In the Request Form enter the following information
    1. Enter text for a display name in Requested Name
    2. Enter new account’s email address in Requested Email Address 
    3. Select the requesting Department
    4. Enter a reason for the requested email address under Purpose
  4. Click REQUEST ACCOUNT
    Note: 
    Expected turn around time on this type of request is 10 days

ITS STAFF ONLY

  1. Follow Create a Shared Mailbox

Details

Article ID: 3470
Created
Wed 7/17/19 10:10 AM
Modified
Fri 8/6/21 7:40 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated