Requesting a Departmental or Shared Email Account

Issue/Question

How to request a departmental, organizational, or shared email address

How do I go about setting up an email address that multiple people will receive emails from?

I would like to set up an email for our department

Environment

• Office 365 Shared Mailbox
• USD Department Account
• USD Student Org Account
• USD Faculty Org Account
• Rapid Identity
• Microsoft 365 Admin Center

Resolution

Note: ITS no longer supports accounts and shared passwords, we can only provide a shared email address

1. Review Departmental or Shared Mailbox service to see an overview and benefits of using a department or shared mailbox
2. Click the Request Dept/Shared Mailbox link on this page to request an mailbox
3. In the Request Form enter the following information
   1. Enter text for a display name in Requested Name
   2. Enter new account’s email address in Requested Email Address 
   3. Select the requesting Department
   4. Enter a reason for the requested email address under Purpose
   5. List the names of the people who need to access the mailbox
4. Click REQUEST ACCOUNT
   Note: Expected turn around time on this type of request is 10 days