Requesting a Service Account

Issue/Question

Need a Service Account to run a specific service for an application

Need an Active Directory (AD) Only account for another special reason

A department needs a shared account to login to Cisco Finesse because they have an ever-changing staff of students answering calls

Environment

  • AD
  • Finesse

Cause

Service account are used to run a specific service for an application

Another AD only account for a special reason (requires approval from Operations Team Leader and/or Security Officer) not fitting the above reasons

Cisco Finesse accounts are similar to service accounts where they fulfill a specific need such as shared login for Cisco Finesse

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name of the service (if applicable)
    2. Phone number related to Finesse accounts (if applicable)
    3. Reason for the request

Details

Article ID: 2871
Created
Fri 4/26/19 2:29 PM
Modified
Thu 10/1/20 5:02 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated