Requesting a Service Account


Need a Service Account to run a specific service for an application

Need an Active Directory (AD) Only account for another special reason

A department needs a shared account to login to Cisco Finesse because they have an ever-changing staff of students answering calls


  • AD
  • Finesse


Service account are used to run a specific service for an application

Another AD only account for a special reason (requires approval from Operations Team Leader and/or Security Officer) not fitting the above reasons

Cisco Finesse accounts are similar to service accounts where they fulfill a specific need such as shared login for Cisco Finesse


  1.  Please contact the Service Desk with the following information: 
    1. Name of the service (if applicable)
    2. Phone number related to Finesse accounts (if applicable)
    3. Reason for the request


Article ID: 2871
Fri 4/26/19 2:29 PM
Thu 10/1/20 5:02 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance

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