Adding Departmental or Shared Mailbox in Outlook

Issue/Question

Missing a mailbox in Outlook after computer was setup

Added a shared mailbox in Outlook

Environment

• Windows 
• macOS
• Outlook 365

Cause

Need to manually add share mailbox to user account

Resolution

Outlook (Old)

1. Open Outlook
2. Click File tab
3. Click Account Settings
4. Click Account Settings...
5. Double click desired profile
   Note: Your email address
6. Click More Settings
7. Click Advanced
8. Click Add
9. Enter name of shared mailbox
10. Click OK
11. Click OK
12. Click Next
13. Click Done
14. Click Close
15. Restart Outlook

Outlook (New)

Note: By default shared mailboxes will show under the heading of Shared with me at the bottom of the left pane

1. Open Outlook (New)
2. Right-Click your account name above the Inbox folder
3. Select Add shared folder or mailbox
4. Enter the email address of the mailbox
5. Click Add

Outlook for Mac

1. Open Outlook for Mac
2. Click Outlook
3. Click Settings...
4. Click Accounts
5. Click on the account you want to add the mailbox to
6. Click Advanced...
   Note: Older OS versions do not have this step
7. Click Delegates or Delegates & Sharing
8. Click 
9. Enter the email address of the mailbox to add
10. Click on the email address
11. Click Add

Please contact the Service Desk if you need further assistance