Adding Departmental or Shared Mailbox in Outlook


Missing a mailbox in Outlook after computer was setup

Added a shared mailbox in Outlook


  • Windows 10
  • Outlook 365


Need to manually add share mailbox to user account


  1. Open Outlook
  2. Click File tab
  3. Click Account Settings
  4. Click Account Settings...
  5. Double click desired profile
    Note: Your email address
  6. Click More Settings
  7. Click Advanced
  8. Click Add
  9. Enter name of shared mailbox
  10. Click OK
  11. Click OK
  12. Click Next
  13. Click Done
  14. Click Close
  15. Restart Outlook



Article ID: 2049
Fri 1/18/19 12:20 PM
Thu 11/16/23 12:29 PM
KCS Article Status
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Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
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