Adding Mailbox to Account Within Outlook

Issue/Question

Missing a mailbox in Outlook after computer was setup

Added a shared mailbox in Outlook

Environment

  • Windows 10
  • Outlook 365

Cause

Need to manually add share mailbox to user account

Resolution

  1. Open Outlook
  2. Click File tab
  3. Click Account Settings
  4. Click Account Settings...
  5. Double click desired profile
    Note: Your email address
  6. Click More Settings
  7. Click Advanced
  8. Click Add
  9. Enter name of shared mailbox
  10. Click OK
  11. Click OK
  12. Click Next
  13. Click Done
  14. Click Close
  15. Restart Outlook

 

Details

Article ID: 2049
Created
Fri 1/18/19 12:20 PM
Modified
Tue 3/16/21 10:29 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated