Adding Departmental or Shared Mailbox in Outlook

Issue/Question

Missing a mailbox in Outlook after computer was setup

Added a shared mailbox in Outlook

Environment

• Windows 10
• Outlook 365

Cause

Need to manually add share mailbox to user account

Resolution

1. Open Outlook
2. Click File tab
3. Click Account Settings
4. Click Account Settings...
5. Double click desired profile
   Note: Your email address
6. Click More Settings
7. Click Advanced
8. Click Add
9. Enter name of shared mailbox
10. Click OK
11. Click OK
12. Click Next
13. Click Done
14. Click Close
15. Restart Outlook