Coyote Card Reader Not Working

Issue/Question

The card reader is not scanning cards after unplugging and restarting

The card reader has not been working for several days

Card readers at the Circulation Desk are not populating ALMA

The Card readers for the Laundry machines are not working 

Error: Event Inactive

Environment

  • Card Reader
  • MF4100
  • Blackboard
  • MRD5

Resolution

  1. Verify the reader is plugged into the correct network cable
  2. Power cycle the card reader if possible
  3. Please contact the Service Desk with the following information: 
    1. Location 
    2. What card reader is not working
    3. any error messages received

Details

Article ID: 1652
Created
Tue 12/18/18 8:36 AM
Modified
Tue 10/3/23 3:37 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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