Laptop Will Not Open Documents or Programs

Issue/Question

Laptop turns on normally but won't open documents or programs

Screen freezes and a Boot Menu pops up then goes to a black screen

Error: 2100: Detection Error on Storage Device (M.2) press ESCAPE to continue

Environment

  • Windows 10

Cause

Bad or failing M.2 SSD (SATA or NVMe)

Resolution

ITS STAFF ONLY

  1. Assign to Desktop Team

Details

Article ID: 871
Created
Mon 10/15/18 8:22 AM
Modified
Wed 6/7/23 10:31 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated