Issues Powering on SMARTBoard

Issue/Question

I turned on the smartboard and the power button is steady green but I can’t get it to respond to the pen or to advance the slides

Environment

• Smart Classroom 
• SMART board

Cause

SMART Ink is not enabled

An issue with the touch driver on the computer

Resolution

1. Go to the Windows Start Menu
2. Locate SMART Technologies
3. Click SMART Settings
4. Click SMART Ink Settings
5. Verify that SMART Ink is turned on
6. If it is set to OFF, Turn On SMART Ink
7. Click Apply and OK
8. Close the SMART Settings window
9. Try using a pen
10. Still unable to use a pen to write see step 11
11. Locate the Purple puck on the instructor desk with 3 USB cable attached
12. Reseat the middle cable
13. Wait for the LED on the side of the SMART board to turn solid green
14. Try the SMART board again
15. In SMART Settings, select About Software and Product Support > Tools > Diagnostics. Select Service > Stop and then Service > Start.
16. Try the SMART board again