ISO Number Not Updating When Printing ID in Instant ID

Issue/Question

Old card doesn't deactivate

"invalid card" error message when we try swiping on register to check her balance

New number not populating in Transact entry for customer

Environment

• Instant ID
• Blackboard (Transact)

Cause

Multiple Causes

Resolution

1.  Please contact the Service Desk with the following information: 
   1. Card Type
   2. Name and Banner ID of user of the ID you are trying to print
   3. Steps attempted