ISO Number Not Updating When Printing ID in Instant ID

Summary

ID's are not being deactivated when a new one is printed and the ISO number is not updating.

Body

Issue/Question

Old card doesn't deactivate

"invalid card" error message when we try swiping on register to check her balance

New number not populating in Transact entry for customer

Environment

  • Instant ID
  • Blackboard (Transact)

Cause

Multiple Causes

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Card Type
    2. Name and Banner ID of user of the ID you are trying to print
    3. Steps attempted

ITS STAFF ONLY

  1. Follow Contacting Support for Instant ID Transact Support

Details

Details

Article ID: 4019
Created
Wed 9/25/19 10:45 AM
Modified
Tue 4/23/24 2:36 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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