Resetting USB Ports

Issue/Question

Unable to get mouse and keyboard (external wireless) to work

USB printer and scanner won't connect to computer

Environment

• Windows 10

Resolution

1. Try reseating the cables
   1. Unplug each USB cable
   2. Plug each cable back in firmly
2. If issue persists
   1. Right-click
   2. Click Device Manager
   3. Click next to Universal Serial Bus controllers
   4. Click on each entry and press Delete on the keyboard
   5. Restart the computer

Please contact the Service Desk if you need further assistance