Resetting USB Ports

Summary

How to reset USB drivers in Device Manager when a USB mouse, keyboard, or other peripheral is not connecting

Body

Issue/Question

Unable to get mouse and keyboard (external wireless) to work

USB printer and scanner won't connect to computer

Image from USB microscope not showing on PC

Environment

  • Windows 

Resolution

  1. Try reseating the cables
    1. Unplug each USB cable
    2. Plug each cable back in firmly
  2. If issue persists
    1. Right-click
    2. Click Device Manager
    3. Click next to Universal Serial Bus controllers
    4. Click on each entry and press Delete on the keyboard
    5. Restart the computer

Please contact the Service Desk if you need further assistance

Details

Details

Article ID: 81
Created
Tue 6/12/18 2:00 PM
Modified
Thu 8/28/25 12:49 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated