Laptop is Not Charging or Powering On

Issue/Question

Laptop is not charging

Laptop is not turning on

Laptop battery was charged but laptop shutdown and will not turn back on

Battery does not last long enough

Error: plugged in, not charging

Laptop screen flashing different colors

Environment

• Laptop

Cause

Multiple causes

Resolution

Note: If the laptop is almost completely charged, the docking station may be designed to work that way to prevent damage to the battery

1. Try a different power outlet
2. Try a known good power adapter
3. Try removing the battery
4. Lenovo X1 Carbon, X1 Yoga, or T14 - Perform a hard reset
   1. Turn laptop off
   2. Remove the power adapter
   3. Locate the small Reset hole on the bottom of the laptop
   4. Use a paperclip to press the Reset Button for 5 seconds
   5. Plug power adapter in
   6. Turn system on
5. HP and Lenovo laptop - Perform a hard reset
   1. Turn laptop off
   2. Disconnect the power adapter
   3. Press and hold down the power button for 30 seconds
   4. Reconnect power adapter
   5. Turn system on
      Note: Lenovo How To's has more troubleshooting steps and video
6. Apple - Restart
   1. Hold down power button for 15 seconds
7. Contact the Service Desk for further assistance