Wireless Mouse Moving Erratically

Issue/Question

Mouse is skipping and freezing

I have been trying to delete emails and sometimes I can delete them but not too often.

Environment

  • Windows 7
  • Windows 10
  • Wireless Mouse 

Cause

Mouse is too far away from receiver, battery needs replaced, or mouse is defective

Resolution

  1. Update Driver
  2. Move the receiver closer to the mouse
  3. Replace batteries in mouse
  4. If mouse is still erratic, it may need to be replaced

Please contact the Service Desk if you need further assistance

Details

Article ID: 84
Created
Tue 6/12/18 1:41 PM
Modified
Wed 3/3/21 3:01 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated