Reporting E-Bridge Error on Copier

Issue/Question

Error on copier

The e-BRIDGE Open Platform Connector got Login exception. Please contact your Administrator. (Error: the EDI could not contact any server for authentication.)

The e-BRIDGE Open Platform Connector got Login exception. Please contact your Administrator. (Error: An internal server error occurred. logon plugin threw an exception)

The e-BRIDGE Open Platform Connector got Login exception. Please contact your Administrator. (Error: An internal server error occurred. Your username was not found in the card ID system)

I cannot login to the department printer with my username and password​​​​​​

Environment

• Pharos
• Toshiba Copier

Resolution

1. Restart copier 
2. If still displaying error contact the Service Desk with the following information: 
   1. Location of copier
   2. Error
   3. Troubleshooting steps attempted