Reporting E-Bridge Error on Copier

Issue/Question

Error on copier

The e-BRIDGE Open Platform Connector got Login exception. Please contact your Administrator. (Error: the EDI could not contact any server for authentication.)

The e-BRIDGE Open Platform Connector got Login exception. Please contact your Administrator. (Error: An internal server error occurred. logon plugin threw an exception)

The e-BRIDGE Open Platform Connector got Login exception. Please contact your Administrator. (Error: An internal server error occurred. Your username was not found in the card ID system)

I cannot login to the department printer with my username and password​​​​​​

The e-BRIDGE Open Platform Connector is not configured correctly.  Try pressing "Access" button to clear the error.  If the problem persists  please contact your Administrator.

Environment

• Pharos
• Toshiba Copier

Resolution

1. Restart Copier
2. Restart Card Reader
3. If still displaying error contact the Service Desk with the following information: 
   1. Location of copier
   2. Error
   3. Troubleshooting steps attempted