Connecting a Smart Device to the Wireless Network

Issue/Question

How do I connect my smart device to the wireless?

I want to connect my Smart TV to wireless?

I got a new smart device, how do I connect it to the Wi-Fi?

My smart device doesn't have a wired network/Ethernet port, how do I connect it to wireless?

My device doesn't support WPA2 Enterprise, how do I connect it to Wi-Fi?

Environment

  • Smart Devices Network
  • Residence Halls
  • Wireless
  • Supported Devices
    • Roku
    • Smart TV (if a wired port is unavailable)
    • Roku TV
    • Android TV
    • FireTV
    • Echo Dot
    • Echo Show
    • Nintendo Switch - Version 1 HAC-001
  • Known Unsupported Devices
    • Gaming Devices 
      • Xbox 360, One, Series S and X - the supported method of connecting these devices is via ethernet cable.
      • Playstation 3-5 - the supported method of connecting these devices is via ethernet cable.
    • Google Home Hub
    • Google Home Mini
    • Google Nest
    • Google Chromecast
    • Apple Homepod
    • Any other device not listed on the Support Devices list has not been tested and is considered unsupported

Cause

Need to connect a wireless-only smart device to the residence halls wireless network. 

We do not support the following devices on the wireless network: Xbox 360, Xbox One, Xbox Series S and X, Playstations 1-5. The supported method of connecting these devices is via ethernet cable.  See article Registering Gaming Systems to connect these devices

Resolution

Note: The Smart Devices wireless network is available in Residence Halls

Note: If your device has a wired network port built-in or has the option to add one, you should connect your device using that method instead

Note: Some devices only work on 2.4GHZ networks.  These devices will not work in Coyote Village

  1. Register your Device
    1. Go to smartdevices.usd.edu
    2. Log in using your USD credentials
    3. Click Register Device
      1. Enter your device's Wireless MAC Address 
        Note: Please refer to Finding MAC Address for Smart Devices Registration of commonly used devices
      2. Click Register
  2. Get WiFi password 
    1. From the Smart Devices Registration page, Click Instructions
    2. Your personal pre-shared key (PSK)/wireless password is under Step 2
      Note: This password is specific to you and will only work with the smart devices you have registered​​​​​
    Connect your Device
    1. Connect your device to Smart Devices wireless network name
    2. Enter wireless password from step 2
    3. Finishing setting up your device as instructed by manufacturer
  3. If you are unable to connect View registered Devices
    1. Go to USD's Smart Devices Registration Page
      1. Click My Devices
      2. Find the device you registered and verify the MAC address matches your device
        Note: If the MAC address isn't registered to you or the MAC address doesn't match your device,  you won't be able to connect it to the wireless
    2. In your device's network settings make sure DHCP is set to Auto or On
  4. If you still have troubles connecting the device, please contact the Service Desk with the following information: 
    1. Make and Model of device you're trying to connect
    2. Screenshot or photo of the wireless MAC address of your device
    3. Residence Hall
    4. Room Number
 

Details

Article ID: 5913
Created
Tue 12/22/20 3:47 PM
Modified
Wed 9/8/21 7:23 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated