Reporting an Issue with Card Swipe Door Access

Issue/Question

The door is not securing properly and can be pulled open without swiping a card

Able to bypass the card swipe and gain access at any time by hitting the handicap button even if it is outside of business hours

Environment

  • Coyote Card Door Access

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Location of the issue
    2. Description of the issue

ITS STAFF ONLY

  1. Follow Troubleshooting Card Reader

Details

Article ID: 4690
Created
Mon 2/24/20 10:07 AM
Modified
Fri 10/15/21 9:39 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated