Credit Card Machine Not Working

Issue/Question

Credit Card machine is down

The credit card machine is not connecting to the network

Error: EMV Key Load Required

Environment

  • Elavon
  • Credit Card Machine
  • VX820
  • Sodexo
  • InGenico

Cause

Multiple Causes

Resolution

  1. Verify that a network cable is being used to connect to the wall port
  2. Unplug the power and plug it back in
  3. If the CC machine still does not work, please contact the Service Desk with the following information
    1. Location of the machine
    2. Serial Number
    3. Make and Model
 

Details

Article ID: 599
Created
Fri 9/7/18 12:28 PM
Modified
Thu 9/29/22 2:47 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated