Phone No Longer Receiving Calls from Main Line

Issue/Question

I am no longer receiving calls from our main line hunt group

One of our phones is no longer in the call rotation

Calls aren't rolling over to one of our phones

Environment

  • Voice over Internet Protocol (VoIP) Phones
  • Hunt Groups
  • Main Departmental Phone Lines

Cause

The phone has logged out of the hunt group

Resolution

Note: If you are a member of a hunt group your phone should have AgPickup, AgSignIn/AgsignOut, AgStatus buttons along the bottom of the screen
Note: If you have a green check mark beside your name - you are signed into your hunt group.

  1. Login to the hunt group
    1. Click the AgSignIn button below the bottom of the screen
    2. Hit the AgStatus
    3. Select 1 on the keypad to be available on the hunt group (green check mark should be beside name on phone)
  2. logout of the hunt group
    1. Select AgSignOut to log out of the hunt group
    2. OR - click on AgStatus and click 2 on the keypad for unavailable
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