Desktop Computer Not Coming Back On

Issue/Question

My desktop computer will not come back on

Environment

• Windows

Cause

Power settings are causing sleep or hibernation issues

Resolution

1. Press the spacebar on the keyboard
2. If that does not work, press and hold the power button for at least 20 seconds until the computer turns off
3. Press the power button again to turn the computer back on

Check the Power Options settings

1. Press the Windows key and the R key to open the run command window
2. Type in control in the Open: field and click OK
3. Click Power Options
4. Under Preferred plans click on Change plan settings to the right of of the selected plan
5. Verify Turn off the display and Put the computer to sleep are set to Never
6. Click Save changes
7. Click Change advance power settings
8. Note: If any settings are greyed out, click Change settings that are currently unavailable
9. Click next to Hard disk
10. Click next to Turn hard disk after
11. If it is not set to Never click the Setting: time and change to 0 - this will change to Never
12. Click next to Sleep
13. Click next to Sleep after
14. If the setting is not set to Never click the time after Setting: and set to 0 - this will change to Never
15. Click next to Hibernate after
16. If the setting is not set to Never click the time after Setting: and set to 0 - this will change to Never
17. Click next to Display
18. Click next to Turn off display after
19. If the setting is not set to Never click the time after Setting: and set to 0 - this will change to Never
20. Click OK and then close the Edit Plan Settings window
21. Close the Control Panel window

Uninstall Intel Arc Control

1. In Windows 11 click + I
2. Click 
3. Click Apps
4. Click Installed apps
5. Search for Intel® Arc™ Control software and click 
6. Click Uninstall

Please contact the Service Desk if you need further assistance