Computer Not Waking Up From Sleep or Hibernation

Issue/Question

Computer is going to sleep mode and not waking back up

When I plug in a second display on the HDMI port on my laptop I have frequent crashes

Unable to connect to Wireless

Environment

• Windows

Cause

Settings are causing sleep or hibernation issues

Resolution

1. Press the SPACEBAR on the keyboard instead of the wireless mouse

Change Power Options settings

1. Open Control Panel
2. Click Power Options
3. On current selected,  Preferred plans click Change plan settings
4. Verify Turn off the display and Put the computer to sleep are set to Never. If not change to Never
5. Click Change plan settings
6. Click Change settings that are currently unavailable if settings displayed are greyed out
7. Verify Balanced - Require a password on wakeup - Setting is set to No.  If not change to No
8. Click next to Allow hybrid sleep. Verify Setting is set to Off.  If not click On and change to Off
9. Click next to Hibernate after. Verify Setting is set to Never.  If not click xx Minutes and change to 0
10. Click OK and close the Edit Plan Settings window and then close the Control Panel window