Classroom and Computer Lab Support

Audio-visual technology in classrooms, public areas, and conference/meeting rooms

Articles (111)

Arena Concourse TVs Displaying Color Bars or Not Displaying New Scala Content

Verify that signal is being output to the HDMI and HD-SDI inputs on the Blonder Tongue units.

Available Equipment or Software in a Specific Classroom

Smart classrooms provide audio and video technology to aid in delivering information for classes and meetings

B-Line Software is Not Displaying Patient Monitor Correctly

The B-Line Medical software in the Nursing Simulation Center is not displaying the camera from one of the exam rooms, or is displaying a distorted image

Cable TV Showing This Channel is Not Available

Contact the Service Desk with the location of the cable box and when the issue first occurred.

Camera Controls Moving the Wrong Camera

The camera controls for the Main and Aux Camera have switched

Camera for Web Conferencing in PT/OT Classroom is Not Working

Web conferencing camera feed is not working when trying to use a web conferencing platform like Zoom or WebEx in one of the Sanford Coyotes Sports Center PT/OT classrooms.

Camera in Smart Classroom is Misaligned

The camera in the Smart classroom is misaligned and needs to be re-adjusted.

Canceling a Video Conference with Dakota Digital Network (DDN)

Contact to have a DDN conference cancelled

Cannot Sign into Impero Console

Steps to take when Impero is not working

Checking Computer Compatability for HESI Testing

How to check if laptop is ready for HESI testing or meets system requirements

Classroom Computer Will Not Power On and has a Blinking Red and White Power LED on the Power Button

How to resolve an issue when the classroom computer will not power on and displays a blinking red and white LED on the power button.

Classroom or Conference Room Camera Is Not Showing Up In Zoom

Some classrooms are equipped with ceiling or wall-mounted cameras to be used with web conferencing. This article discusses some steps to try if the camera is not showing up in a web conference application such as Zoom or WebEx.

Classroom or Conference Room Equipment Needs Repaired

This article discusses what to do if classroom or conference room equipment is damaged or needs repaired.

Colton Recital Hall Camera Controller Not Responding

Please Contact the Service Desk with when the Camera Controller Stopped working

Computer is Unresponsive When I Try To Log In

Classroom computer is unresponsive, and I can't log in.

Computer Monitor in Lab or Smart Classroom is Not Working

This article describes what to do when the computer monitor in a Smart classroom is not working.

Conference Room TV Displaying Black Lines

Reporting an issue with the TV in a conference room

Connecting Simulator to Network

Patient simulator is not connecting to the network

Construction Standards for Audiovisual Spaces

USD construction standards for enabling installation of standard audiovisual equipment.

Coyote Village Dorm TV Doesn't Work

Contact Housing for help with TV in the Coyote Village Dorm

DVD Player in Classroom Functions Not Working

Reporting an issue with the DVD player in a lab/classroom

Equipment is Missing in Classroom

What to do when classroom equipment is missing or disconnected from a classroom computer

External Display Goes Black When Trying to Draw

When trying to draw or write in a Microsoft application such as Word or PowerPoint the monitor will blank out for a few seconds, go completely black or the computer may reboot itself.

Fourwinds Display not Showing on Television Correctly

Resolution settings on computer running Fourwinds was not set correctly - not all of information will show on the screen

How to Live Stream to Facebook Live or Youtube

How to set up a Live Stream using WebCheckout equipment

How to Play a DVD Using a Classroom Computer

How to play a DVD on a USD Classroom Computer

Installing a USB microphone

Installing USB microphone

Installing Software Updates in macOS

Run software updates on Mac to install latest updates

Installing Spidermonkey

Download Spidermonkey from Mozilla and copy it to the System Path

Issue with Nursing Sim Lab Equipment

How to contact support for any issues pertaining to the Nursing Sim Lab

Laptop Connected to Projector or TV will not Display on the Screen

Troubleshooting steps to take when a laptop screen will not display on a projector in a classroom or conference room that does not have a touch panel or XPanel.

Laptop Does Not Show My Desktop When Connected to the HDMI or VGA Cable in a Classroom

How to set up a laptop to mirror the laptop's display on the projector when connected to an HDMI or VGA video cable in a classroom.

Laptop Video not showing on Television

Try resetting video transmitter if cannot get video from laptop to display on television

Loud Noise In A Smart Classroom or Conference Room

Contact the service desk when there is a loud noise in the classroom, and it sounds like it is coming from the sound system or other computer equipment.

Maple Licensing is Not Working

Problem with and maple licensing server not allowing Maple concurrent licenses to run.

No sound from TV in Conference Room

Bad audio cable causing no sound from PC to TV in conference room

Problems During a DDN Video Conference

Problems with a DDN video conference connection

Problems Logging into iMac using USD Domain Account

Check network cable and port to see if there is an issue with computer not able to log in

Projector Image Needs Adjustment

This article discusses what to do when the projected image is not straight and is projecting off the projector screen or smart board.

Projector Light Bulbs are Not Working Correctly

Reporting that projector light bulbs are not functioning correctly

Projector Starts and Then Stops Working

This article discusses how to troubleshoot a projector that will power on and then stop working after being on for a few minutes.

Projector Won't Display SMART Document Camera

What to do when the projector in a classroom will not display from document camera

PSI and PAN Online Testing at the Testing Center

Information regarding PSI/PAN testing

Reach Digital Sign not Displaying New Content

What to do if a digital sign isn't updating after deployment.

Receiving an Error When Trying to Open Zoom

If you receive an error when trying to start a Zoom session, try reinstalling Zoom from

Reporting a Blurry Image from a Classroom Camera

Reporting a problem with the camera image in a classroom recording or video conference.

Reporting Keyboard in The Classroom is Not Working

The keyboard that is connected to the classroom computer is not working.

Reporting Lab or Classroom Computer Not Powering On

If a computer will not turn on, check power cable and outlet

Reporting Projector Screen Will Not Raise Up or Down

This article discusses what to do in the event the projector screen in a classroom will not go up or come down.

Reporting Stylus Pen is Missing or Broken

What to do when the stylus pen for the interactive monitors in a classroom are missing or broken

Request for Video Conference Scheduled Through Cisco TMS

Use Cisco TMS to schedule a video conference on USD bridge

Request to Re-install Audio and Video Equipment in Conference Room or Classroom

This article discusses what to do when needing to have IT equipment re-installed after facilities maintenance work.

Request to Remove Equipment from a Classroom, Computer Lab, Conference Room or Event Space

Requesting to remove equipment from a conference room or classroom or event space

Requesting Assistance with Lab/Classroom Computer

Reporting an issue with a lab/classroom computer and requesting assistance

Requesting Classroom Assistance at Sioux Falls Medical School (SF Med)

How to get assistance in a classroom at Sioux Falls Medical School

Requesting Classroom Assistance at USD - Sioux Falls (USD-SF)

How to get assistance in a classroom at USD - Sioux Falls

Requesting Classroom Hardware and Software be Checked

Requesting to convert a conference or classroom to a study room or office

Requesting Conference Room Assistance at South Dakota Services for the Deaf (SDSD)

Steps to report audio/visual issues at South Dakota Services for the Deaf

Requesting Duo Exemption for Smart Classroom

Contact the Service Desk with the classroom building and room number where you are receiving Duo requests.

Requesting IT Support for meetings or events at USD Community College for Sioux Falls

How to get IT assistance for events or meetings at USD Community College for Sioux Falls

Requesting IT Support for Web Conference Meeting

How to request IT support for meetings and what information to provide.

Requesting ITS Support for an Event

How to request event support.

Requesting ITS Support for Computer Based Testing

Requesting ITS support for students taking computer based tests

Requesting Smart Classroom Assistance in Lee Med Building

Smart Classroom support in Lee Med building

Requesting Software Installation on Classroom or Lab Computers

Requesting installation of non standard or standard classroom software that may be missing or is needed for classroom instruction

Requesting Testing Center Computer Be Exempt From Duo

Contact the Service Desk to report issues with Duo authentication in the Testing Center

Requesting to Change or Add Users to Fourwinds Display

How to request a change to the users who can edit a Fourwinds display

Requesting VHS Tape Converted to Digital Media

Requesting VHS tapes be converted to Digital Media

Restricting Access to VALT Per Computer

Valt has specific usergroups that can access Valt only from computers that are approved and whitelisted.

Schedule a Video Conference with Dakota Digital Network (DDN)

Steps on how to schedule a video conference over ddn

SDSU Telepresence Robot Not Booting

Ipad on telepresence robot crash recovery

Setting up Beacom Ticker Connection

Remote Desktop to USD-Ticker01 and login with the Daktronics account.

Setting up Web Conferencing in Conference Rooms or Classrooms

Instructions for setting up Web Conferencing in conference rooms across campus

Setting up Web Meeting in Web Conference Enabled Room

Connecting to web conferences (e.g. Zoom, WebEx) in Lee Med classrooms equipped with web conferencing capability

SMART Board is frozen

This article discusses what to do when a SMART display is frozen and are unable to use the pen to write, power on or off the display.

Smart Classroom Computer Not Receiving Audio from Microphone

Contact the Service Desk with the building and room number if a classroom microphone is not sending audio to the computer.

Smart Classroom Microphone is Not Working

What to do if the mic in your classroom is not working

Smart Pen Calibration

Pen not writing in the expected location

SMARTBoard Pen Tips are Missing

Pen tips are missing from the SmartBoard

Sound Cutting Out from Zoom Recording in Classroom

Sound cutting out from recordings due to microphone gain issue

Starting DDN Class Via PEXIP

Navigate to the DDN Webapp site and connect to the Video Conference

Starting DDN Equipment in Classroom for a Video Conference

Use the Crestron touch panel in the classroom to turn on the DDN equipment for a video conference

Starting Video Conferencing Equipment in a Classroom or Conference Room

Procedure for connecting to a video conference or presenting from video conference mode using a Crestron system in a classroom or conference room

Stylus for the Tecom Monitor does not work Correctly When the Computer is in Extended Desktop Mode

When in extended desktop mode the orientation for the Tecom stylus is off and will not work correctly.

Stylus Pen for Smart Classroom is Missing, Broken or Does Not Work

What to do when the stylus pen for the interactive monitors in a classroom is missing or broken

Teaching & Learning with Film and Video in Face-to-Face, Online and Hybrid Classes

U.S. Copyright Law provides instructors with the right to show and/or assign films and videos for teaching and learning under certain conditions.

Teaching in Aalf's Auditorium (Slagle 139)

ITS Provides full-time technical support for classes taught in Aalf's Auditorium

Technology in Law School Courtroom is Not Working

This article discusses what to do if the technology in the Law School courtroom is not working.

Testing Center

Where is the Testing Center in Vermillion?

The Bloomberg Excel Add-In is Missing When I Open Excel

The Bloomberg Excel add-in is a per user installation and is not installed when first using Excel and the Bloomberg software. The following article will guide you in how to install the Bloomberg Excel add-in.

Touch Panel is Not Working

Troubleshooting a Crestron unit that will not load properly

TV or Projector Won't Display Laptop Signal

TV or projector is not displaying a laptop signal when plugged into the HDMI or VGA cable.

TV Will Not Turn On in Collaborative Classroom

This article discusses what to do in the event the TVs will not turn on in a collaborative classroom like Delzell 110 and Old Main 305.

TVs and Projectors not Displaying from Room PC in Multi-Display Classroom

Contact the Service Desk with the Building and Room Number

Unable to Connect via HDMI to Projector or TV

Requesting assistance with HDMI cable in Smart Classroom

Unable to Control BluRay/DVD Player with XPanel or Touch Panel

This article discusses what to do in the event the BluRay or DVD player controls do not work on the touch panel or XPanel application.

Unable to Print from USD Owned Laptop in Computer Lab

Make sure connected to Labs wireless network when trying to print in a computer lab

Unable to Write with Pen on Monitor in Smart Classroom

How to resolve an issue when the pen for the Sharp or SMART monitor in a smart classroom is not working but you are able to write with your finger.

Updating the Fine Arts Smart Cart Computer

How to update the smart cart computer that is stored in Fine Arts.

Upgrading SMART Notebook Software

SMART Notebook software works with SMART Podium interactive pen displays and SMART Board electronic white boards.

Using Smart Classroom Technology

Seeking instructions/ training for how to use the Smart classrooms on campus.

Warning: Kramer Serial Tunnel Disconnected Message on Touch Panel or XPanel in Smart Classroom

This article discusses what to do if you see the message Warning: Kramer Serial Tunnel Disconnected on a touch panel or XPanel application in a Smart classroom.

Webcam is not Working in Smart Classroom

When trying to use the webcam in a Smart classroom there is no video or audio.

Wellness Center Building XM Radio is not Working

Contact the Service Desk if XM radio is not working.

Wireless Gyration Mouse Is Not Working

Wireless Gyration mouse is not working in a Smart classroom

XPanel and Touch Panel do not Respond

What to do if in a classroom or conference room and the Touch Panel or XPanel will not respond