Crestron XPanel and Touch Panel do not Respond

Issue/Question

The Crestron XPanel and Touch Panel say touch the screen to begin but nothing happens upon touching the screen.

Environment

  • Smart Classroom
  • Crestron XPanel or Touch Panel

Cause

The Touch Panel and XPanel cannot communicate over the network with the Crestron Digital Media Presentation System (DMPS)

Resolution

  1. Please contact the Service Desk with the building and room number you are having an issue in for assistance.

Details

Article ID: 1843
Created
Tue 1/8/19 9:30 AM
Modified
Fri 4/17/20 2:53 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated