Smart Classroom Computer Not Receiving Audio from Microphone

Issue/Question

The room microphone seems to be working fine, but when I tried to create a Zoom meeting to record a lecture, Zoom couldn't see the microphone.

Environment

  • Smart Classroom with Microphone

Cause

Multiple potential causes.

Resolution

  1.  Please Report Smart Classroom Issue with the following information: 
    1. Smart Classroom Room Number
    2. Description of the issue

Details

Article ID: 4836
Created
Tue 3/17/20 3:17 PM
Modified
Mon 9/20/21 10:58 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated